Paratransit Monthly Performance Report for January 2022

Monthly Narrative

Ridership

In-house average weekday ridership for January was 2,182, up by 9.81% from last year. Supplemental providers average weekday ridership was 224, up by 31.79%. Combined in-house and supplemental providers average weekday ridership was 2,406, up by 11.54%.

Fiscal year-to-date in-house and supplemental provider total ridership is up by 95,794 boardings, up 26.29% as compared to the same time period in fiscal year 2021.

On-Time Performance

Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 96.10% for January. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 97.38%. On-time performance for trips with a desired arrival time was 67.14% (drop-offs completed within a 45 minute window before the clients’ desired arrival time) and 94.38% for all drop-offs completed before the clients’ desired arrival time.

Comparative Trip Length Analysis

An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of January, Handi-Van operated 51,044 trips including 2,595 trips that were longer than one hour in trip time. The analysis found that 83.82% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.

Excessive Trip Times

An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 103 or 0.20% of all trips were more than 15 minutes longer than comparable fixed-route trips.

Maintenance

Average vehicle availability was 87.74% for January.



Performance Metrics

Key Performance Indicators (KPI)
January
FY2022
January
FY2021
January
FY2019
Pre to COVID
% Change
FY 21 to 22
7 Month
FY2022
7 Month
FY2021
7 Month
FY2019
Pre to COVID
% Change
FY 21 to 22
12 Month
FY2019
Pre to COVID
Benchmark
Total Monthly Ridership 61,627 54,477 99,944 13.12% 460,236 364,442 698,192 26.29% 1,197,533
Average Weekday Ridership 2,406 2,157 3,790 11.54% 2,510 2,013 3,848 24.66% 3,856
Unique Riders During the Month 4,365 3,865 5,736 12.94% 4,498 3,736 5,802 20.40% 5,810
Cost per Revenue Hour $107.29 $105.05 $84.84 2.14% $106.82 $109.71 $87.38 -2.63% $87.76 <= $90
Cost per Trip $59.05 $60.84 $39.45 -2.95% $57.45 $66.74 $39.49 -13.91% $39.61 <= $39
Cost per Revenue Mile $7.40 $7.08 $5.80 4.51% $7.21 $7.49 $5.86 -3.66% $5.87 <= $6.20
Trips per Revenue Hour 1.82 1.73 2.15 5.25% 1.86 1.64 2.21 13.10% 2.22 >= 2.2
Farebox Recovery 2.85% 2.87% 4.66% -0.02% 2.94% 2.54% 4.37% 0.40% 4.30% 8%
Very Early Arrivals (> 30 Minutes) 0.04% 0.10% 0.09% -0.06% 0.06% 0.09% 0.13% -0.03% 0.12% < 1%
Early Arrivals (> 10 Minutes) 1.28% 1.63% 2.07% -0.35% 1.36% 1.69% 2.19% -0.33% 2.14% < 2%
On-Time and All Early Arrivals 97.38% 98.63% 92.33% -1.26% 97.33% 98.64% 90.19% -1.31% 90.13% >= 90%
On-Time and Early Arrivals (Up to 10 Min Early) 96.10% 97.00% 90.26% -0.91% 95.97% 96.96% 88.00% -0.98% 87.99% >= 90%
On-Time Arrivals (Within 0-30 Min Window) 78.00% 78.31% 77.29% -0.31% 78.36% 77.76% 75.68% 0.61% 75.93%
Very Late Arrivals (>30 Minutes) 0.05% 0.04% 0.42% 0.01% 0.08% 0.03% 0.78% 0.05% 0.78% < 1%
On-Time Drop-Offs (Within 45 Mins) 67.14% 65.78% 62.47% 1.35% 66.15% 63.29% 59.96% 2.85% 60.91% > 90%
Comparative Trip Length Analysis 83.82% 86.64% 69.45% -2.82% 82.47% 88.71% 69.13% -6.24% 68.69% 50%
Excessive Trip Length 0.20% 0.11% 1.27% 0.09% 0.27% 0.08% 1.32% 0.20% 1.40% 1%
No Show / Late Cancellation Rate 7.63% 8.03% 6.87% -0.40% 6.89% 8.70% 6.84% -1.81% 6.92%
Advance Cancellation Rate 23.17% 20.18% 23.03% 2.99% 20.14% 20.63% 23.44% -0.49% 23.11% < 15%
Missed Trip Rate 0.09% 0.05% 0.20% 0.04% 0.12% 0.05% 0.26% 0.07% 0.27% < 0.5%
Complaint Rate (Complaints per 1,000 Trips) 0.89 0.85 1.36 4.18% 1.07 1.17 1.41 -8.25% 1.57 <= 1.5
Calls Answered Within 5 Minutes 97.53% 99.00% 37.12% -1.47% 95.58% 98.88% 53.74% -3.30% 50.30% 95%
Vehicle Availability 87.74% 90.52% 86.36% -2.78% 88.47% 91.38% 88.03% -2.91% 86.16% >= 80%
Contractor Revenue Hours 1,512 1,218 5,804 24.16% 11,673 8,538 40,515 36.73%
Contractor Passenger Trips 5,321 4,028 18,358 32.10% 41,341 27,079 129,790 52.67%
Contractor Cost per Revenue Hour $100.64 $91.33 $79.63 10.19% $96.28 $88.35 $81.56 8.98%
Contractor Cost per Passenger $28.60 $27.61 $25.17 3.57% $27.18 $27.89 $25.46 -2.56%
No Shows Percent of Boardings 0.97% 0.98% 0.81% -0.01% 0.87% 1.00% 0.80% -0.13%
Late Cancellations Percent of Boardings 3.28% 3.49% 2.89% -0.21% 2.95% 3.78% 2.92% -0.83%
Cancellations at Door Percentage of Boardings 3.39% 3.56% 3.16% -0.17% 3.07% 3.91% 3.19% -0.84%

Charts

Average Weekday Ridership. Ridership has trended upwards from September 2020 through November 2021, before falling to 2406 in January 2022. Percent of Trips On-Time. On-Time rate has been steady throughout fiscal year 2022, except for a spike downwards in Decmeber 2021, ending at 96.10% in January 2022.
Cost per Revenue Hour. Over Fiscal Year 2021, cost per revenue hour has oscillated up and down from month to month, but has trended upwards since March, ending at $107.29 in January 2022. Cost per Passenger Trip. Over Fiscal Year 2021, cost per passenger trip has trended downwards from a high of about $75 before beginning a slight upwards trend in Fiscal Year 2022, ending at $59.05 in January 2022.
Unique Riders During the Month. Unique Riders has slowly trended upwards over the past fiscal year, ending at 4365 in January 2022. Calls Answered Within 5 Minutes. Calls answered within 5 minutes has held at over 95% for most of the past fiscal year, before beginning to oscillate in Fiscal Year 2022, ending at 97.53 in January 2022.
Combined No-Show/Cancel At Door/Late Cancel Rate. No shows and late cancels have dropped moderately over the past fiscal year, but have risen slowly from September 2021, ending at 7.63% in January 2022. Advance Cancellation Rate. Advanced Cancels have slowly trended downwards over the past fiscal year, and have held steady over the past few months, ending at 23.17% i nJanuary 2022.
Missed Trip Rate. Missed trip rate has slowly increased over the past fiscal year from nearly zero in September 2020, spiking upwards to over 0.25% in December 2021, but falling back down to 0.09% in January 2022. Passenger Trips Per Revenue Hour. Over the past fiscal year, passenger trips per revenue hour has increased from 1.6 up to a high of about 1.9 before holding steady at 1.82 in January 2022.
Complaint Rate Per 1000 Trips. Complaint rate has been erratic over the past 12 months, though it has remained in between 0.8 and 1.5 complaints per 1000 trips, ending at 0.89 in January 2022. Vehicle Availability Rate. Vehicle availability has trended slightly downward over the past fiscal year from a high of about 93%. Availability had risen over Fiscal Year 2022, but fell to 87.74% in January 2022.
Contractor Revenue Hours. Over the past fiscal year, contractor revenue hours has remained steady before beginning a string upwards trend starting in February 2021, ending at 1512 in January 2022. Contractor Passenger Trips. Over the past fiscal year, Contractor passenger trips has trended slowly upwards, from just under 5000 up to 5321 in January 2022.
Contractor Cost Per Revenue Hour. Over the past fiscal year, contractor cost per revenue hour has remained largely stable at around $90 per hour. Fiscal year 2022 has seen an increase in cost per revenue hour, ending at $100.64 per revenue hour in January 2022. Contractor Cost per Passenger. Over the past fiscal year, contractor cost per passenger has remained stable at just under $30 per passenger, ending at $28.60 per passenger in January 2022.
No Show Rate. No show rate has held steady at just around 1% throughout Fiscal Year 2021, before beginning a downwards trend in Fiscal Year 2022 before beginning to rise starting October 2021, ending at 0.97% in January 2022. Cancel at Door Rate. Cancel at Door rate has been on a downwards trend from a high of over 4% in October 2020, down to 3.39% in January 2022.
Late Cancel Rate.Late Cancel rate has been on a downwards trend from a high of over 4% in October 2020, down to 3.28% in January 2022.